Support

We're here to help you get the most out of SharkScribe AI.

Contact Us

For support inquiries, bug reports, or feature requests, please reach out to us:

Frequently Asked Questions

How do I generate a product description?

Simply upload one or more product images, optionally add details about your product, select your target language and description length, and click "Generate Description". Our AI will analyze your images and create a compelling product listing.

What image formats are supported?

SharkScribe supports common image formats including JPEG, PNG, and WebP. For best results, use high-quality product photos with good lighting.

Can I edit the generated descriptions?

Yes! After generating a description, you can refine it by providing specific instructions about what you'd like to change. You can also copy the text and edit it manually in your preferred text editor.

How many images can I upload?

The number of images you can upload per generation depends on your subscription plan:

• Free plan: 1 image per generation
• Standard plan: Up to 4 images per generation
• Premium plan: Up to 6 images per generation

What languages are supported?

SharkScribe can generate descriptions in multiple languages including English, Spanish, French, German, Italian, Portuguese, Polish, and many more. Select your target language before generating.

How do subscriptions work?

SharkScribe offers monthly subscription plans with different generation limits and features. You can upgrade or downgrade your plan at any time from the home page. Payments are processed securely through Stripe.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time. Your access to premium features will continue until the end of your current billing period. Contact us at [email protected] to request cancellation.

Where are my images stored?

Your uploaded images are securely stored on DigitalOcean Spaces (S3-compatible storage) in the Frankfurt region. Images are processed by OpenAI's API to generate descriptions. See our Privacy Policy for more details.

Can I delete my data?

Yes, you have full control over your data. You can delete individual drafts from your account, or request complete account deletion by contacting us. See our Privacy Policy for information about data retention and your rights.

What if the AI generates incorrect information?

AI-generated content should always be reviewed before use. The AI analyzes your images but may occasionally produce inaccurate or incomplete information. You can refine the output using the refinement feature or edit the text manually.

Feature Requests & Feedback

We love hearing from our users! Share your ideas and feedback through our feedback portal:

Report a Bug

Found a bug? Please email us at [email protected] with:

• A description of what you were trying to do
• What happened (the bug)
• What you expected to happen
• Your browser and operating system (if applicable)

Response Time

We aim to respond to all support inquiries within 1-2 business days. For urgent issues, please mark your email subject with "URGENT".